Return & Shipping Policy

CONTACT 

Any questions or concerns please contact me via my VIP fb group or you can email me at Onlineclosetbych@gmail.com  Please allow 24-48hrs to recieve a response. 

PAYMENT

Payment is due IMMEDIATELY. If payment is not sent by the time a pre order closes your items will not be submitted.  Invoices over 24hrs will be cancelled. If I have to cancel 2 or more invoices you will be banned from ordering.   

SHIPPING 

Everyone will be notified via email or shop app when your order ships. Please track accordingly. Shipping times apply once pre order ARRIVES TO ME. Ex if you choose first class shipping which is 3-5 days item will ship to you 3-5 day when the order is in to me and on the way to you. Once item ships I have no control what happens. Usps will need to be contacted for any issues. Please make sure you have correct address listed. If you move in between pre order email me IMMEDIATELY. I'm not responsible for items going to wrong address, lost or stolen items. I will ship to the address you list. I will help you dispute with usps.

 

 LOCAL

Local people need to have orders shipped as well due to scheulde conflicts and you would honestly have items faster getting them shipped. Select delivery if you literally want me to drive item to your house and deliver it to you. It will be put in mail box if not specified or if you aren't home. I will take a picture and send to you that it was delivered. There will be a fee if I deliver to your home and I will only travel approx 20miles from my home. If Item gets lost or stolen I am not responsible.

 

 

PRE ORDER 

Many of the items here are custom made or very exclusive so they must be pre ordered and sewn. The typical time frame for all pre orders is 3-12weeks. Please do NOT ask me for an update on your order until it has been atleast 5 weeks. Delays can happen. If you need item for a special event please try to tell me ahead of time prior to ordering. 

RTS 

Ready to ship items are items that are in stock and ready to go. These items are anything NOT listed under the pre order tab. They will ship in 1-3 business days ( M-F except national holiday) 

ORDERING 

I advise you to order RTS and pre order seperate. Pre orders can take up to 12 weeks your rts items will sit until the full order arrives so please order RTS and pre order seperate and order pre order with the matching dates.

RETURNS/REFUND 

All sales are final. I will not refund for late pre orders. If anyone is caught trying to dispute or go against my policies, you will be banned from ordering from me forever.  You have 48hrs after tracking shows delivered to contact me about possible discrepancies and I must also be sent a picture. I inspect everything prior to shipping but I am human and can sometimes miss things. I have size charts for every item. You are responsible to know your size and measure appropriately. I will not refund for sizing issues.  I will possibly exchange if I have extra in stock. I will issue store credit for discrepancies (I.e rips, stains) and cover shipping. You will be responsible to pay for shipping to me and back to you for exchange and will have 3 business days to do so or exchange will be void. If item is returned to me and it is filthy, smells, has animal hair on it basically if I cannon resell it. There will not be an exchange.